FAQs

We do not sell RPMs, we sell electricity through RPMs. NFE will install an RPM in your community and charge you for the electricity you use every month (post or prepaid). The price of the electricity is exactly what Umeme/UEDCL charge and is set the regulator ERA. You can see their latest prices here.

Our accounts are currently postpaid only. We send you bill at the end of month showing your previous month usage and what you owe. You are given 5 days to pay the bill. If you don’t pay, your account is automatically disconnected and can be reconnected automatically when you pay. You can also reach out us via our Whatsapp account to share your current usage at anytime.

We currently only take on projects for communities in Uganda with more than 20 active residents. If your community meets this threshold. Please email or Whatsapp us.

You can think of RPMs as living products that continue evolve over time. Most of our customers start out with RPMs powered by the maingrid and batteries then gradually transition to include solar. The duration of the transition period varies depending on the electricity usage for the community served by the RPM. We do not use diesel generators because we don’t meet our business and environmental sustainability goals.

The price of the electricity is exactly what Umeme/UEDCL charge and is set the regulator ERA. You can see their latest prices here. Most of our customers qualify for the Code 10.1, domestic rate.

Yes, that’s our goal, there may be an hour or two every few months where a customer may experience a planned outage for us to repair a faulty meter or other grid maintenance work but because the grid automatically switches over to another source when the main grid is experiencing an outage, our customers always have power.

No, NFE will provide the support you need. You can reach our customer support team via Whatsapp or email. We typically have a support engineer based on site in your community so response times are usually quick.

The most important thing is that we upgrade your meter to a smart meter. We will also install batteries and or solar panels depending on the model that we think will be most cost effective for your community and for our business.